Terms of Business
The Chicks of Wellness Terms of Business for the sale of Fitness, Nutrition and Life Coaching Plans in the UK
Our plans are appropriate for adults over the age of 18 only.
Please be aware that we do not provide medical advice and in purchasing or receiving a plan from us you are taking part at your own risk, and you take full responsibility for any effects this may have on your body or health.
We recommend before you start any fitness or nutrition programme that you consult your medical expert prior to commencement and obtain their expert medical opinion if you are in any doubt. This plan is not suitable during pregnancy and we recommend not starting it until cleared to exercise by your medical expert 12 weeks post pregnancy. This plan is also unsuitable for anyone with a terminal illness. You are liable for your own health and safety and following this plan is entirely at your own risk.
By purchasing this plan you confirm your health is sound and you are physically capable of carrying out basic body weight exercises. You confirm you have no known physiological condition why you cannot carry out exercises.
The plan is aimed at UK residents, however if you are somewhere else in the world you are welcome to take part. Should there be any issues from someone outside the UK purchasing or taking part in this plan, we reserve the right to cancel your purchase and will provide you with a full refund.
It is our right to terminate your use of this plan regardless of the stage you are at if we find you to be in breach of any part of these Terms of Business.
You can contact us at Chicks of Wellness, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom or via email on [email protected]
Please note we may contact you via any means in which you provide to use at registration or payment which may include by phone, messenger, email or in writing to your postal address.
- Plan Nutrition
Our recipes have been created with a focus on natural foods which are provided to us by the planet including lean proteins, some dairy, whole grains, vegetables and fruit. Our ethos is to help you focus on nourishing your body without focusing on calories, more on what your food is, where it has come from and the quality of the foods you consume. Ingredients, portions and knowledge are the most important aspects of our Body Wellness Plan and therefore there is no calorie information or nutritional statistics on our recipes because they are all well balanced and contain all your macronutrients including protein, natural fats and carbohydrates.
- The Plan
Please note that your 90 days begins on the day of purchase and your plan will terminate at the end of those 90 days regardless of what stage you have reached. We will provide you with all the information you need for those 90 days and as much encouragement and motivation we can, but ultimately the process and results require 100% commitment from you. You understand you are entirely responsible for your fitness and health whilst on this plan and you accept full liability for your use of it.
This plan is provided as educational information to be used at your own risk and is solely for your personal use.
Your purchase of the plan entitles you to one copy of any documents we provide, it does not entitle you to modify, edit or copy any of the content, use the content for commercial purposes or public display, transfer to another person by any means including digitally or by print. You must not disclose any part of the plan including videos and any other digital format to any third parties, by doing so you will be in violation of these terms and legal action will be taken against you.
Rachel Sanderson and Stephanie Rice of the Chicks of Wellness are the sole owners of all property and content on this website, in all emails, messages, social media posts, videos and within all the plan materials which is protected by global copyright laws. All rights are reserved.
We can be contacted via email at [email protected] or messenger and will always endeavour to respond within 24 hours where possible.
Open: Monday to Thursday between 8.30am and 5.30pm (GMT)
Open: Friday between 8.30am and 4.30pm (GMT)
Closed: Saturday & Sunday
Closed: (UK) Bank holidays including Christmas Day, Boxing Day and New Years Day
We reserve the right to change these days, times and methods of communication at any point without prior notice.
On the Plan you will have access to us, other Plan users and members of the public via our social media accounts or groups, and therefore we have set up some rules regarding your communication as part of the Plan Terms of Business.
BE NICE - Please don't be unkind to anyone (we’re sure you won't be!), we encourage positivity, kindness and support so please keep it that way! Anyone breaking these rules will be reported, blocked from future use on all platforms and your plan will be terminated.
NO PROMOTIONAL POSTS - Please don't promote your stuff be it personal or business. We don’t mind being approached for any relevant joint ventures, but promotion of any kind isn’t accepted and will be removed.
NO SUB-GROUPS - Please don't set up and promote your own sub-groups, we have worked hard to create the Chicks of Wellness online community, so please do not infringe upon this!
EVENTS & MEET UPS - We love members connecting and meeting up with other members locally, so feel free to organise your own meetups in your area. Please keep these FREE OF CHARGE (promoting paid events isn't allowed), and let us know about them so we can help you even more and maybe even make an appearance one day.
NO SELLING - Please don't use our accounts or groups to sell your products or services, if found doing so you will be removed, blocked and your plan will be cancelled!
- Dietary Needs
Please contact us via email if you have any special dietary requirements and we will suggest alternative ingredients for certain meals in the plan.
- Exercise Plans
We will provide you with pre-planned workouts to follow via a variety of means including video streaming and PDF documents.
You will receive step by step instructions on how to follow each workout or activity plan, all of which will be body weight only, so you can do them anywhere at your convenience.
Each workout includes a beginner level, intermediate / advanced option, and provides the correct body position and techniques (form) for the greatest development benefits and physical safety.
- Your Information
Any content you share with us be that in written or image format must belong to you so you hold the rights to share that information with us. All personal and identifiable information will be kept as secure and confidential.
We give you the option to share your progress photos with us, by sending your photos through to us you grant us full unreserved permission and the rights to publish your photos on our public platforms inclusive of our website and social media accounts and for commercial advertising purposes in digital and print formats.
You are under no obligation to do this and should you not wish to grant us this permission, please do not send your photos through to us or share them with us in any format or by any means.
Please note, in order to receive and participate in the Plan you will need access to the internet, email and have sufficient security on whichever means you choose to view the content on.
The digital content delivered to you is only available in English (British).
The content will be delivered via the Kajabi platform, email, social media, video streaming, other streaming services, PDF, and messenger. You understand that you are responsible for the actions of downloading or streaming our content.
We may from time to time update or enhance the content within the Plan.
- Right to Cancel
By purchasing our plan you are entering into a distance, service and digital content contract with us which starts on the day of purchase and ends on completion of the 90th day.
Under the Consumer Contracts Regulations (2013) you are entitled to a full refund within 14 days of the order being placed if you simply change your mind about the purchase. If you contact us to request a refund within the 14 day (cooling off) period we will refund the full amount and that payment will be received back onto the card which you paid with.
Please note that the time it takes to process the refund depends on your original payment method, but we will process your refund as soon as possible and within 14 days of receiving your request.
Please note that outside of the 14 day period no refunds will be available under any circumstance with the following exceptions:
You have become gravely ill or injured and supply us with a signed medical certificate from your medical professional
The Plan or these Terms have been changed without your prior knowledge and confirmed agreement to the amended Terms or Plan
The Plan description or Price is not as originally ordered
Plan suspension or cessation due to a technical error in which case we will provide a partial prorated refund for the remaining time on the 90 days
If we are at legal fault you have a right to cancel the Plan and we have a legal obligation to refund you a partial prorated refund for the remaining time on the 90 days
To end the contract, please copy and paste this Cancellation Form into an email and replace the relevant sections with the current and correct information, failure to do so will delay cancellation and refund.
To: Chicks of Wellness:
I [*INSERT YOUR FULL NAME WITH TITLE HERE*] hereby give notice that I wish to cancel my contract of sale of the following service, Chicks of Wellness 90 Day Body Wellness Plan and am doing so within the 14 day period.
Ordered on [*] / received on [*]:
Name of consumer:
Address of consumer:
Signature of consumer:
Please contact us at [email protected] or via Chicks of Wellness, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
- Plan Requirements
Please ensure you have the basic requirements for you to view the Plan on a computer device:
Most recent version of Google Chrome, Firefox, MS Edge or Safari
Operating system: Windows 8, Mac OS X v10.11 or Ubuntu 10+
Internet connection with 1+ Mbps
1.5GHz or faster processor
1GB of RAM
4.5GB of available hard-disk space
1024x768 screen resolution
Video hardware acceleration (optional)
Adobe Acrobat Reader: iOS, Android, Windows Phone
Adobe Scan: iOS, Android
*Malware protection, antivirus protection and data backup*
- End of Contract
We have the right to terminate the contract with you under the following circumstances:
You break the Terms of the Contract
Your payment fails and we cannot obtain payment from you in respect of buying this service despite informing you of such
You do not inform us of any changes in your details or inform us of any illness or the fact you are pregnant during this Plan
You are found to be offensive, insulting, unkind or aggressive towards us or another user on the Chicks of Wellness plan, this includes verbally or written in digital or letter format
No refunds will be available if we have to end the contract with you and we may be entitled to a reasonable amount of compensation from you to cover any costs involved.
If we cancel the Plan for any reasons stated above you will not be entitled to receive any further parts of the Plan irrespective of the stage you are at on the Plan.
- Plan Issues
Please inform us at your earliest convenience if you have any problems in receiving or using the Plan, we will endeavour to help resolve any issues as soon as is humanly possible.
Please email us at [email protected] or write to us at Chicks of Wellness, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
Should a problem or complaint arise, please contact us firstly to discuss and see if we can help resolve the issue between us. If this isn’t possible you can choose to go through the dispute resolution process which is an independent body who will consider the facts from both parties, and find a way to resolve the issue without you having to attend court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
- Plan Price / Payment
Taking the action of ticking the box to confirm you accept our Terms of Business when you purchase the plan will take you through to our external payment processor which is Stripe. Once you submit your payment details and click to make your payment a legally binding contract will be formed between you and us, this will trigger a confirmation email to confirm your order and Month 1 of the plan will be released to you.
*Please only purchase this Plan if you are able to easily afford it and have available funds in order to make this purchase without putting yourself in any debt to any creditors.
The Plan is paid for in advance and in full (unless you have chosen the payment plan) through Stripe and we accept Visa and Mastercard alongside other payment methods. We may from time to time decide to offer a discount and this will not affect these terms.
The price of the Plan can be found on the order page where you make your purchase and we will do everything possible to ensure the price advertised is correct. If there is a mistake in the price and it is lower we will charge you the lower price, if it is higher we will refund you the difference unless we have been able to contact you before we accept your order to amend the price.
If your payment is cancelled without following the correct cancellation procedure laid out in these terms or if payment cannot be taken or is refused by our payment processor Stripe, we have the right to charge you an admin fee of £20 for the work involved in our rectifying this with you. This fee will be added onto the cost of the purchase price of the Plan.
We are not liable for any charges your bank places on your account or adds to your transactions.
If overseas you may be charged the exchange rate available on the day of your purchase transaction, this is also the case for refunds, you will be refunded at the rate the bank provides on the day, please be aware this may alter the amount you receive back to be less than you originally paid.
We have a legal duty to supply the Plan to you under the rules set out in these Terms of Business contract and nothing in these Terms will affect your legal rights.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not demand payment at the time, but we continue to provide the Plans, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These Terms of Business are governed by English law and you can bring legal proceedings in respect of the Plans in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Plans in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Plans in either the Northern Irish or the English courts. The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.
Key legal rights:
The digital content we supply via the Plan must be described as ‘fit for purpose’, and ‘of satisfactory quality’ according to the Consumer Rights Act 2015.
We will replace or repair your digital content (the Plan) if found to be faulty. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements as advised.
If it cannot be or has not been fixed within a reasonable time frame causing inconvenience you are entitled to a full or partial refund at our discretion.
If the digital content has been proven by a Computer Specialist (at your cost) to have been the sole cause of damage to your viewing device (in writing), you will be entitled to the costs of repair or compensation up to the current value of your device.
However, we will not be liable for any damage that would have been avoided by following any free advice from us on how to rectify the issue and for damage caused by you failing to have the proper system requirements and security in place as advised by us within these terms.
Please review your rights on the Citizens Advice Bureau website.
If you need help or have a complaint please email us at: [email protected]
If you have a dispute to raise, please visit European Commission Online Dispute Resolution platform to submit one online.
We have a responsibility to you for any foreseeable loss or damage which is caused by us by failing to comply with these Terms of Business or breaking this contract. We are not liable or responsible for that which is not foreseeable and we have no prior knowledge or understanding that such would happen.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Plans; and for defective Plans under the Consumer Protection Act 1987.
- Business / Commercial
Our Plans are not supplied for business or commercial use and are only intended for use by private individuals on a domestic basis. Commercial and business resale use of our Plans is prohibited, and if found to be using our Plans or content for these purposes we will take legal action against you for copyright infringement and we will not be liable for any loss you encounter such as profit, opportunity or business interruption.
- Contract / Transfer
We have the right to transfer this agreement to someone else. We will inform you in writing if a transfer is to take place and this will not affect your rights or obligations under this Terms of Business contract. You will have 14 days to respond and inform us of your position on this and if unhappy we will refund you any outstanding amount you have paid for, for any part of the Plan not yet received as a goodwill gesture.
You may not transfer the Plan to anyone else without our prior, written consent. To do so will be a breach of these Terms and our Copyright. This contract is solely between yourself and us and no other person has any rights to enforce any of its Terms.
Terms of Business last update: February 2020